Customer Care & Support
Our dedicated customer care team is on standby to assist you with order status lookups, courier tracking updates, hardware technical assistance, and 90-day return authorizations.
Telephone Care
Direct phone helpline during business hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
Email Helpdesk
Email our product specialists 24/7:
Typical response: under 24 business hours
Fulfillment Hub
Registered merchant headquarters & returns intake:
Velin Sleep7233 Freedom Ave NW, North Canton, OH 44720, United States
Common Order Inquiries
When will my tracking number become active?
Tracking links are activated as soon as your parcel is scanned into the carrier network at our North Canton, Ohio facility. You will receive an automated dispatch notification with full carrier tracking.
How do I initiate a return under the 90-day guarantee?
Simply email hello@velinsleep.com with your order number. Our representatives will promptly issue an RMA ticket and return instructions.